What is responsible gaming and why does it matter?
Responsible gaming means using gaming as a healthy form of entertainment — not as a source of financial loss or stress. At MCGames, we believe every player should enjoy gaming within their own means and time limits.
As online gaming continues to grow in popularity across Bangladesh, building a culture of responsible gaming has become equally important. MCGames is more than just a gaming platform — we genuinely care about our users' overall well-being.
The core principles of responsible gaming include: sticking to a set budget, avoiding impulsive high-stakes bets, resisting the urge to chase losses, and not treating gaming as a source of income. The responsible gaming features at MCGames are designed to help you stay true to these principles.
Please Note: Gaming should be for entertainment, not a means of earning money. If you ever feel that gaming is taking control of your life, that's a cause for concern.
Signs of Problematic Gaming
People often don't realise when their gaming habits are becoming a problem. Read through the signs below — if any of them apply to you, it may be time to seek help.
| Warning Signs | Description |
|---|---|
| Exceeding Your Budget | You're spending more than your set daily or weekly limit on gaming. |
| Chasing Losses | You are chasing losses by placing bigger bets to try to win back what you have lost. |
| Losing Track of Time | You lose track of how much time has passed while playing. |
| Hiding Things from Family | You're lying to or hiding things from family and friends about your gaming. |
| Neglecting Daily Responsibilities | You're prioritising gaming over work, study, or family responsibilities. |
| Psychological Dependency | You're turning to gaming as your only outlet for stress or anxiety. |
If two or more of the above signs apply to you, don't wait — contact MCGames support or consider the self-exclusion option.
How to Set Limits at MCGames
The most effective approach to responsible gaming is setting your limits in advance. Log in to your MCGames account to easily configure the limits below.
Deposit Limit
Set the maximum amount in BDT you'll deposit per day, week, or month. This limit cannot be exceeded.
Loss Limit
Set the maximum amount in BDT you're willing to lose in a given period. Once you hit the limit, your session will automatically end.
Wager Limit
Control the total amount wagered within a set period to prevent overbetting.
Session Time Limit
Set a limit on how long you play in one sitting. When the time is up, you'll receive a reminder to take a break.
Cooling-Off Period
If you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks.
Decreasing your limit takes effect immediately. Increasing a limit requires a minimum 24-hour waiting period — this protects you from making impulsive deposits in the heat of the moment.
How to Set Up Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available. If you feel your gaming habits are getting out of control, you can choose to take a break from your MCGames account for a set period of time.
- Short-Term Exclusion: 7 days to 6 weeks — for those who need a short break.
- Long-term exclusion: 6 months, 1 year, or 5 years — for those dealing with serious issues.
- Permanent Exclusion: Permanent account closure, which cannot be reopened at any point in the future.
During self-exclusion, MCGames will not send you any promotional emails or bonus offers. All marketing communications are automatically paused. Your balance remains secure throughout the exclusion period and can be accessed once it ends.
To activate self-exclusion, go to the "Responsible Gaming" section in your account settings, or contact our support team directly — email us at [email protected].
Protecting Family & Loved Ones
If you believe a family member is gaming excessively, MCGames can help. We take family concerns just as seriously as those of the player.
- If a family member is struggling, you can report it to MCGames support.
- Install parental control software to prevent children or teenagers from accessing the platform.
- Contact support to have limits placed on a family member's account with their consent.
- Seeking help from a professional counsellor is the most effective way to recover from a gaming addiction.
MCGames never allows anyone under 18 to register. Any account identified as belonging to a minor is closed immediately.
Support Organizations & Professional Help
You don't have to face a gaming problem alone. Various organisations in Bangladesh and internationally offer free support.
National Mental Health Helpline
Contact Bangladesh's national mental health support line. Free consultations are available.
Gamblers Anonymous
An international support group for recovering from gaming addiction. Online meetings are also available.
Mental Health Clinic
Consult a mental health professional near you. Gaming addiction is a treatable condition.
MCGames Support Team
Our dedicated responsible gaming team is available 7 days a week, 24 hours a day.